Thursday, September 27, 2012

Making a Hospice Referral: A Step-by-Step Guide

WellStar Community Hospice Makes it Convenient, Quick

Easy, fast, efficient – that’s what it’s like when you refer a patient to WellStar Community Hospice. Hospice provides same-day evaluations and admissions. Here’s how it works:

If you’re at a WellStar Hospital: Contact the Hospice Central Intake or Hospice Liaison Nurse (each WellStar hospital has one) with an order. He or she will evaluate the patient, educate the patient/family, obtain all necessary documents and begin medication orders. Hospice will make all arrangements and move the patient to their placement of choice (home, one of WellStar’s two inpatient hospice facilities, assisted living or skilled nursing facility)

If you’re off-site: Call/fax/scan/e-mail the Hospice intake coordinator, Margo Daniels, 770-732-6741, margo.daniels@wellstar.org; 770-732-6736 (fax) during office hours (Monday – Friday, 8 a.m.– 5 p.m.; Saturday, 8:30 a.m. – 5 p.m.) ; After hours/Sundays/Holidays, call 770-793-5000 – the WellStar Kennestone Hospital operator will contact the on-call RN.

Please note: Patients are not required to be in a 'Do Not Resuscitate/Allow Natural Death' status to be considered for Hospice care.

Family members also can request evaluations. Hospice will contact you for a consultation/order once the evaluation is complete. Hospice also is happy to provide an information-only visit – in the hospital, your office, the home or an inpatient facility.

As part of our System, WellStar Community Hospice provides excellent coordination of care – with WellStar facilities, physician offices and clinics. For home patients, Hospice provides the medical management you choose. You can manage them, or you can choose to have WellStar’s three fellowship-trained, board-certified palliative physicians and three palliative-certified nurse practitioners manage them. In addition, short-term continuous care or acuity-based care is available for patients needing more intensive support.

Home hospice care can prevent readmissions and reduce calls to your office by supporting patients and families, and anticipating/planning care to meet their needs. Hospice encourages the patient/family/caregiver to call the nurse case manager or on-call nurse so symptom management can be coached or managed with a visit.

Inpatients are managed first line by the palliative medicine team and you may consult, if you wish. Palliative Medicine is available around the clock for patient and family needs.

Founded in 1982, WellStar Community Hospice is one of the state’s oldest hospital-based hospice programs. More than 1,500 patients each year receive care through the program, which includes home hospice care and two inpatient hospice centers (WellStar Tranquility at Cobb and WellStar Tranquility at Kennesaw Mountain).

Once again, to make a referral to WellStar Community Hospice, please call:
  • HospiceCentral Intake: 770-732-6741 (Monday – Friday, 8 a.m.-5 p.m.); Fax – 770-732-6736; margo.daniels@wellstar.org
  • 770-792-5000 (After Hours/Sundays/Holidays)
  • Hospice Liaison Nurse at all WellStar hospitals
  • WellStar Community Hospice – Austell – 770-732-6710
  • WellStar Community Hospice – Kennesaw Mountain – 470-245-9930

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