Patient Satisfaction

According to research, physicians can increase patient satisfaction by improving the way they interact with patients. Perhaps the most important lesson for physicians is to take time with each patient and make an effort to determine their expectations. When a physician recognizes and addresses a patient's expectations, satisfaction is not only higher for the patient but for the physician as well. It may help to keep in mind that patients often desire information more than they desire a specific action and/or outcome. In addition, one study showed that approximately 10 percent of patients had one or more unvoiced desires in a visit with their physician.

Be sure to click on the graph below to view WellStar’s latest patient satisfaction scores.