Tami Breton, M.D., and her team at WellStar Kennesaw Medical Center, have developed a process to make sure their patients are fully aware of the usefulness of MyChart and encourage activation at many steps throughout their patient interaction. Here are some tips on MyChart activation currently in practice by their team:
- Scheduling
- First point of contact is when a patient calls. Schedulers check to verify if MyChart is active for the patient. If not, an email address is obtained and benefits of service are explained.
- An email activation code is sent before the end of the phone call and the patient is informed of the time sensitive code and encouraged to register as soon as possible.
- Appointment Confirmation Calls
- Part of the appointment confirmation process is to confirm MyChart activation.
- If the status is inactive, the patient is encouraged to sign up, activation code is resent if expired and the benefits of MyChart are explained once more.
- Check In
- During check in, MyChart activation is verified.
- If not active, the patient is given the print out of the MyChart letter with the activation code highlighted.
- Laptop computers are stationed at the front desk and patients are encouraged to sign up while waiting.
- If a patient needs assistance, staff acts as “concierge” to help with sign up and activation.
- Clinical
- If patients are uncomfortable using the laptops provided in the lobby, clinical staff will encourage them to sign up in the room while waiting on the provider.
- At this point, clinical staff act as the “concierge” explaining the benefits of MyChart and assisting with activation.
- If the patient is still hesitant, the provider will encourage activation again by explaining the benefits.
- Checkout
- If MyChart is still inactive at the end of the visit, patients are reminded of the time sensitivity of the activation code and offered one last opportunity in office to sign up.
“MyChart provides another communication tool for our patients,” explained Dr. Breton. “It allows us to provide patients testing results much quicker than in the past. The key to getting our patients on MyChart, is to sign them up while they are still in the office.”
Dr. Breton’s team also shared an email from a patient regarding the ease of signing up:
“I just wanted you all to know about a very positive experience my husband had yesterday when he went to see his PCP Dr. Breton. While he was being roomed and waiting to see the doctor, the nurse asked him if he wanted to activate his MyChart right then and he said yes, so the nurse pulled up his MyChart, put in his activation code and had him complete his activation right then and there! Took one minute!”
The benefits of MyChart should be shared with all of our WellStar patients.
- View your medical information online;
- Stay in touch with your physician;
- Access your family’s records; and
- Keep records safe and secure.
