WellStar Connect Phase Three Go-Live Provider Tips

Phase 3 Go-Live Dates are:

• WellStar Paulding Hospital & WellStar Medical Group: April 1, 2014
• WellStar Cobb, Douglas and Windy Hill Hospitals: April 6, 2014

Complete training, both classroom and personalization labs (send training questions via email to connecttraining@wellstar.org).

Practice makes perfect.Spend time practicing in Epic playground prior to go-live.

Know your Epic username and password.This is the same as your “Novell, Citrix, Remote, Email, etc.” username and password. (For help, call the IT Service Desk: 470-956-6000, press 5 for Epic.

Learn how to "remote" into WellStar using https://remote.wellstar.org.

Find your CyberStar for help during Go-Live. At-elbow, real time support is available. CyberStars wearing "red-shirts" are Provider support. They will be in offices and throughout the hospital. If a CyberStar is not available or cannot answer your question, call 470-956-6000. Help needed for immediate patient care will be prioritized.

If you are rounding on the first day of Go-Live, you will have a few unique steps in Epic. Look for a “day of go-live” check list in the physician lounge.

Affiliated Providers
Make sure your office manager has signed up your staff for EpicCare link (Go to https://epiccarelink.wellstar.org. For issues, contact jeffrey.quillian@wellstar.org)

Set Yourself Up For Success during Go-Live!

• Two heads are better than one. Consider rounding in pairs, maybe with your APP.
• Come Early during Go-Live – it will be busy!
• Come Often: Consider doing hospital rounds (for hospital providers) at least several times during the first two weeks of Go-Live when Epic assistance will be at its peak.
• Parking will be tight the first few days. Arrive early and be flexible. This is temporary!
• Ask a partner to come in to see one to three patients to ease the load for the primary rounder. This will also give them a chance to get comfortable with the Epic system without the pressure to see the full patient list.
• If you have a very small number of inpatients, consider rounding after noon for greater availability of support staff.
• Medical staff can use their own laptop, if desired. Please bring it to be checked out during your training (WDC). Epic is compatible with PC and Mac.
• Tip sheets will be posted daily on wellconnected.wellstar.org.
• Be nice to staff; they are learning too.
• Print a copy of your census the day before Go-Live.
• Complete all chart deficiencies in portal ASAP.