Changes Coming for PerfectServe

The following are updates to the PerfectServe technology:

Download the New DocLink App
The new DocLink app is now available. The new app is easier to read, allows for secure texting and allows for secure messaging to groups. Go to the Apple or Andriod app store to download. 

Secure Texting
Feedback from the original pilot group using PerfectServe’s secure texting feature has shown that the PerfectServe app and DocLink can work effectively in all WellStar hospitals. The final security audits are currently being completed. On July 1, secure texting will be available for all users of PerfectServe and will allow confidential patient information to be included in text messages. Training for staff and physicians will be rolled out in June to prepare for the System wide use of this feature. Once this feature is activated, there will be no confidential information transmitted to an unsecured text platform. 

Masking Your Cell Number
The DocLink app on your smart phone will allow you to mask your cell phone number when making calls to patients or others. When making a call, open the DocLink app and tap the Call Patients icon. The number that will be seen by the person receiving the call will be the PerfectServe switchboard number. 

Administrators on Call to be added to PerfectServe
Under the Groups setting in the DocLink app, you will soon see Admin on Call for each hospital, which will allow providers to quickly reach administration. The hospitals will be listed consistent with the current settings with WSC for Cobb, WSD for Douglas, WSK for Kennestone, WSP for Paulding, and WSW for Windy Hill. 

In June, a PerfectServe day will be held at each facility to allow providers to meet with the PerfectServe rep to help optimize your PerfectServe experience.