Perfect Serve Update

As of Aug. 22, medical staff members and advanced practice professionals across all WellStar hospitals are able to communicate directly with each other through the PerfectServe® system. 

PerfectServe routes clinical calls and messages to you according to your specific instructions. Because PerfectServe allows you to selectively filter and control the communications you receive, you experience fewer unnecessary interruptions and fewer delayed and lost messages. Keep in mind that as you use PerfectServe, it also can be adjusted to improve your efficiency. Simply tell us how you would like your calls handled and PerfectServe will make it happen.

Meanwhile, you can manage your communications and access other features with the additional tools PerfectServe provides.

What do you need to do? Take a few moments and update or install your PerfectServe mobile app.

• For iPhone users, access the App Store and find the PerfectServe app. Tap “Update” to automatically update your PerfectServe mobile app. You will not need to enter your PerfectServe username and password.
• For Android users, click here for instructions on updating your current PerfectServe mobile app. You must first uninstall your current PerfectServe app, then access the Google Play store to download the newest version. You will be prompted for your PerfectServe username and password. If you do not have your username and password information, please call PerfectServe’s 24/7 Help Center at 877-844-7727.
• If you do not currently have the PerfectServe mobile app, click here for detailed instructions on downloading it for iPhone or Android devices. Select your device under “Features” and follow the instructions to download the app.
• Physicians who do not carry a smart phone may contact medical staff colleagues by dialing 855-DocLink (855-362-5465) from your mobile phone.  As long as that mobile device number is registered with PerfectServe, you will be identified and allowed access to WellStar physicians.

If you have additional questions, need live assistance, or would like to register your mobile phone number, please call the PerfectServe support team at 877-844-7727.