This survey provides an opportunity for you to share feedback and identify areas for further improvement. Once again, Press Ganey Associates, Inc. will administer the survey and individual responses will be confidential. Facility and System results will be available on June 25, 2012 and will compare WellStar to national benchmarks. This survey includes both physicians and advanced practice professionals for each facility.
You should have received one survey from the location of your greatest activity. Additional surveys from other facilities may be requested. The survey can be completed online or by paper and should only take 10-15 minutes to complete.
In response to feedback from the 2011 survey, the following improvements were made throughout the System:
- Reengineered discharge process for Congestive Heart Failure patients
- Developed an on-boarding plan
- Established a monthly provider rounding schedule by hospital leadership
- Designed a formal feedback process for members of the medical staff
- Developed and implemented a physician call sheet for RNs
- Implemented a physician training program in management skills and medical staff leadership development
- Developed a formalized physician-nurse rounding initiative to improve patient care
- Purchased PerfectServe to improve clinician-to-clinician communication
- Provided UptoDate which offers CME credit at no cost to all providers
- Established a performance pay plan for WellStar Medical Group providers
- Developed new CME opportunities based on physician and advanced practitioner feedback
We will continue to utilize the information gathered in the survey to make decisions and prioritize our efforts to improve performance at WellStar.
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