WellStar Safety Communication Standards

One way we can achieve survey readiness is by practicing in a safe, quality manner. No hospital can achieve a state of high reliability without the full engagement of the medical staff. True physician, advanced practice nurse and physician assistants’ leadership, optimal from the outset, is required to achieve a safe environment for patients.

The Computer Based Learning (CBL) module 33821 for Leadership 2011 Safety First is a great reference tool. The course is available under NetLearning on eSource. The most critical elements within this CBL are listed below for your reference. Also below, you will find three areas of heightened awareness and tips when speaking with surveyors.

Each WellStar team member is accountable for demonstrating the WellStar Safety Communication Standards.

• Patient, Personal and Peer Safety
• Practice peer coaching using ARCC – Ask a question, Request a change, voice a Concern, use Chain of Command when necessary.
• Stop and resolve when questions arise.

• Coordinate Care
• Use the “5P Handoff” process when transferring patient care responsibility: 5P = Patient, Plan, Purpose, Problems, Precautions
• Expect Repeat-Backs and Read-Backs and Confirm and encourage Clarifying Questions.
• Document legibly and accurately.

• Clear and complete communications
• Identify a coordinating doctor for each patient.
• Use SBAR technique for effective handoffs: Situation, Background, Assessment, Recommendation.
• Personally communication to appropriate people: Doctor-to-Doctor to coordinate care; Doctor-to-Care Provider for orders; Doctor-to-Patient/Family for care status.

• Paying attention to detail
• Practice S.T.A.R. – Stop, Think, Act, Review 

Resources: eSource> WellStar Learning Network > Safety First. Under the Safety Coach Toolbox, go to Leadership Toolbox – Leadership Essentials.