Active Medical Staff Engagement Survey Extended Through June 7

Physician satisfaction with the services we provide is a key indicator of our progress toward our vision. The FY 2011 Medical Staff Engagement Survey, which has been extended through Tuesday, June 7, requests your opinion regarding patient care quality, hospital / medical staff leadership, and access to information technology you need. Our goal is to achieve 85 percent participation. We are currently at 51 percent participation so if you have not taken the survey yet, you have one more week to do so. The survey provides an opportunity for you to give candid feedback to administrative and physician leaders and to identify areas for further improvement.

As survey responses are confidential, we do not know who has or has not yet completed the survey. Thank you to those of you who have taken the time to complete the survey providing feedback as to what is working well and opportunities for improvement. 

Once again, Press Ganey Associates is administering the survey and individual responses will be confidential. The survey can be completed online or by paper and should only take 10-15 minutes to complete. You should have received a hard copy of the survey in the mail, along with a 16 character PIN number in case you prefer to complete the survey online at https://esurvey.pressganey.com.
We will utilize the information gathered in the survey to make decisions and prioritize our efforts to improve performance. Facility and System results will be available in July and will compare WellStar to national benchmarks.
In response to feedback from last year’s survey, the following improvements were made throughout the System:

•Obtained physician leader input for WellStar’s Strategic Plan
•Improved discharge planning created by hosting multidisciplinary meetings to ensure all team members are aware of plan of care
•Added more dedicated computer work stations for Medical Staff
•Enhanced the relationship between leadership and physicians through regular rounding and focused monthly meetings
•Implemented Physician Town Hall meetings to improve communication
•Changed operating room scheduling practices to simplify process
•Increased CME opportunities
•Purchased UpToDate, clinical decision support system. (See the following post on UpToDate for more information.)

Thank you for taking the time to provide your feedback in this year's survey.