Patient Satisfaction

The patient satisfaction graphs for the previous and current quarter are now available. To view the graphs and read a summary of the results, click "Read more>>."

The results signify numerous increases across our service lines: 

• The Inpatient service line realized the most significant improvement from the 21st to the 26th percentile last quarter, and the 42nd percentile quarter-to-date.
• The Emergency Department increased from the 49th to the 50th percentile last quarter, and the 54th percentile quarter-to-date.
• Ambulatory Surgery held its gains at the 85th percentile last quarter, but is up to the 96th percentile quarter-to-date and above goal.

Studies show that the following five steps can help maximize the health of your patients since patients who are more satisfied are more adherent to their doctor’s recommendations and tend to get better faster.

1. Sit down with the patient as often as you can.
2. Treat patients with dignity and include them in decision-making.
3. Work with a team you can be proud of and invest in their ongoing development.
4. Elicit patients' concerns by asking questions such as “What do you think is going on?” or “What are you afraid of?”
5. Dress in semiformal attire and don't forget to smile.

Thank you for all of your hard work and dedication to improving the health outcomes of the patients we serve.